Shipping & Returns
Helpful information for a smooth ordering experience. Please review these details before placing your order.
Order processing
Orders are processed as quickly as possible after they are received. Processing time is separate from carrier transit time.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Shipping & tracking
Balloon packs ship nationwide. Shipping costs and available options are shown at checkout. Pickup is not available. Local custom event services and delivery are available within 30 miles of Menifee, California. Once your order ships, tracking is sent to the email address used at checkout.
Carrier delivery dates are estimates and are not guaranteed. Uplift Balloons is not responsible for delays caused by weather, service disruptions, holidays, or other circumstances outside our control.
Shipping addresses
Please check your address carefully before ordering. Customers are responsible for providing a complete, accurate shipping address.
Notice an error? Contact us as soon as possible. Address changes cannot be guaranteed once an order enters processing or ships. Additional shipping charges caused by an incorrect or incomplete address may be your responsibility.
Cancellations & order changes
Contact us as soon as possible with your order number and requested change. We will make every reasonable effort to help; orders already processed, packed, or shipped cannot be canceled or modified.
Returns
We do not accept returns. Please review balloon sizes, colors and pack options before ordering.
All balloon pack sales are final. Unopened packs are also not eligible for return.
A damaged-order claim applies to products that arrive damaged during shipping, including carrier or postal-service damage. You may open the package to inspect the items before use.
Balloons that have been inflated or used, and damage caused during opening, handling, inflation or decorating, do not qualify as shipping damage.
Damaged, defective, or incorrect items
Please contact us within 48 hours of delivery and include:
Your name and order number
A description of the issue
Clear photos of the damaged items and shipping packaging, taken before using or inflating the balloons
We will review the issue and determine an appropriate resolution, which may include a replacement or refund. Keep the product and packaging until your request has been reviewed.
Balloon colors & appearance
We do our best to show colors accurately. Appearance can vary with screen settings, lighting, inflation, balloon size, photography, and manufacturing batches.
Similarly named colors may differ across brands. Slight color differences caused by these natural variations are not considered defects.
Refunds
Approved refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to post the refund.
Lost or stolen packages
If tracking shows delivery but you cannot find your package, check the delivery area, household members, and neighbors, then contact the carrier.
Uplift Balloons will assist where reasonably possible, but cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Have a question?
For help with an order, shipping, or a damaged delivery, visit our Contact page. Include your order number when applicable. You can also find helpful answers in our FAQs.